Privacy Policy

TrailerPlus cares a lot about your privacy. We therefore only process data that we need to (improve) our services and we process the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by TrailerPlus. The start date of validity of these conditions is 07-10-2020, with the publication of a new version, the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.


If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

 

About data processing

Below you will find how we process your data, where we save it, what security techniques we use and for whom the data is transparent.

 


Online store software

Our online store was developed with Onetoshop software. The personal data that you make available to us for the benefit of our services will be shared with this party. Onetoshop has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Onetoshop is required to take appropriate security measures based on the agreement we have with them. These security measures consist of the application of SSL encryption and a strong password policy. Onetoshop uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. Onetoshop reserves the right to share the data collected within its own company in order to further improve the service.

This website uses cookies and we use it for a legitimate interest. With this, we collect and process personal data and your behavior on our website for various purposes, including;

 


Improve the usability of this website
Creation and analysis of visitor and user statistics
Social media such as Facebook
Newsletters and emails
Customer ratings and reviews
Contact our customer service

 


Advertising by e-mail with subscription to the newsletter

If you register for our newsletter, we use the data required for this or provided separately by you to inform you in accordance with Art. 6 paragraph 1 S. 1 lit. a GDPR regularly send our newsletter by e-mail based on your consent. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link included in the newsletter. After unsubscribing, we will delete your e-mail address, unless you have expressly agreed to further use of your data or we reserve the right to further use of the data, which is permitted by law and about which we inform you. in this statement.

 


Web hosting

We buy web hosting and email services from Onetoshop. Onetoshop processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the Services. These are not personal data. Onetoshop has taken the appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Onetoshop is bound by secrecy on the basis of the agreement.

 

Email and Mailing Lists

Our website uses ActiveCampaign, a third party that manages our website's email traffic and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent through ActiveCampaign's servers. ActiveCampaign will never use your name and email address for its own purposes. At the bottom of every email automatically sent through our website. You will see the unsubscribe link at the bottom of every email sent automatically through our website. If you click on it, you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Inboxify. Inboxify uses cookies and other internet technologies that track whether emails are opened and read. Inboxify reserves the right to use your data to further improve the service and to share information with third parties in this context.

 

Mollie

We use the Mollie platform to process (part of) payments in our webshop. Mollie processes your name, address and residence details as well as your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the safeguards mentioned above with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than permitted by law.

 

Trusted shops

We collect reviews through the Trusted Shops platform. If you leave a review, you are required to provide your name, location, and email address. Trusted shops share this information with us so that we can associate the review with your order. Trusted Shops also publishes your name and place of residence on its own website. In some cases Trusted Shops may contact you with an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with Trusted Shops.

 

They only use this information for the purpose of inviting you to leave a review. Trusted Shops has taken appropriate technical and organizational measures to protect your personal data. Trusted Shops reserves the right to engage third parties for the provision of services, for which we have authorized Trusted Shops. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the service for which Trusted Shops engages third parties.

 

DHL and DPD

If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL and DPD to make deliveries. It is therefore necessary that we communicate your name, address and residence details to the delivery services. DHL and DPD only use this information for the purpose of performing the contract. In the event that DHL or DPD engages subcontractors, these will also make your data available to these parties.

 

Suppliers

It is possible that a delivery will be sent directly by a supplier. It is therefore necessary that we share your name, address and residence details with the supplier. The supplier only uses this information for the purpose of performing the contract. In the event that the provider engages subcontractors, the provider will also make your data available to these parties.

 

Purpose of data processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use that information to contact you in the future - other than at your request - we will ask you explicitly. Your data will not be shared with third parties, except to meet accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us or an oath or legal obligation.

 

Data Collected Automatically

The data collected automatically by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

 

Participation in tax and criminal investigations

In some cases, TrailerPlus may be detained based on a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are obliged to share your data, but we will oppose it within the limits of the possibilities that the law offers us.

 

Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request to be forgotten. Based on applicable administrative obligations, we have to keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and the documents that we have produced as a result of your mission.

 

Your rights

Based on applicable Dutch and EU law, you as a data subject have certain rights with regard to the personal data that is processed by us or on our behalf. We explain below what these rights are and how you can invoke these rights.

 

In principle, to prevent misuse, we will only send copies and copies of your data to your already known e-mail address. If you would like to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use in our systems.

 

You have the right to lodge a complaint with the Dutch Data Protection Authority at any time if you believe that we are using your personal data incorrectly.

 

Right of inspection

You always have the right to inspect the data that we process or have processed that relates to your person or that can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, indicating the category under which we have stored this data at the e-mail address known to us.

 

Right of rectification

You always have the right to have the data that we process or have processed relate to your person or can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is accepted, we will send you a confirmation that the details have been adjusted to the email address known to us

 

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

 

Right to portability

You always have the right to have the data that we process or have processed relate to your person or can be traced back to you by another party. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information relating to you which we have processed or which has been processed by us by other processors or third parties to the e-mail address we know. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

 

Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of TrailerPlus. If you object, we will immediately stop processing the data pending resolution of your objection. If your objection is well-founded, we will make copies and/or copies of the data that we process or have processed available to you and then permanently discontinue the processing.

 

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

 

As a data subject, you have the following rights: In accordance with Art. 15 GDPR, you have the right to request information about your personal data processed by us, insofar as this information is described there; in accordance with art. 16 GDPR, you have the right to demand the immediate correction of incorrect or incomplete personal data stored by us; in accordance with art. 17 GDPR, you have the right to request the deletion of your personal data stored with us, unless further processed - to exercise the right to freedom of expression and information; - to comply with a legal obligation; - for reasons of public interest, or - is necessary to assert, exercise or defend legal claims; in accordance with art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as - you deny the accuracy of the data; - the processing is unlawful, but you refuse to delete it; - we no longer need the data, but you need it to assert, exercise or defend legal claims, or - you have objected to the processing in accordance with Art. 21 GDPR; in accordance with art. 20 GDPR, you have the right to receive your personal data which you have provided to us in a structured, current and machine-readable format or to request its transfer to another controller; The right to, pursuant to art. 77 GDPR to file a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our registered office.

 

Privacy Policy Changes

We reserve the right to modify our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way we process the data already collected about you, we will inform you of this by e-mail.

 

Contact details

TrailerPlus International B.V.

Nijverheidsweg 11

7921 JH Zuidwolde

Netherlands

Mr. P.J. Strijker