Return

If the ordered item does not meet your expectations or if you have ordered the wrong size, you can return the item. Below you will find how to register a return and how to return the item. Shipping costs are for your own account. We will reimburse the purchase price and any shipping costs for the outward journey (from our warehouse) to you.

 

* You cannot return items that have been specially ordered or assembled for you.

 

In order to be able to process transport damage, we need photos of the label, the damaged packaging + packaging material as well as the damaged part. This can be done by email to: info@trailerplus.eu

 

Register return shipment

Here you can register a return:

Return sign up

If it doesn't work, you can request a new password here

You have the right to withdraw from the contract within 14 days without stating reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.

In order to exercise the right of withdrawal, you must inform us (TrailerPlus.nl)  via an unambiguous statement (e.g. in writing by post or e-mail) of your decision to withdraw from the agreement. You can use the attached model withdrawal form for this, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you revoke the agreement, you will receive all payments that you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you have notified us of the decision to withdraw from the agreement. You are on time if you return the goods before the 14-day period has expired. The direct costs of the return will be borne by you. You are only liable for the decrease in value of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods. determine goods.

Excluded from the right of withdrawal is a consumer purchase that concerns the delivery of:

- products manufactured according to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
- products that spoil quickly or that have a limited shelf life;
- products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
- products that have been irrevocably mixed with other items after delivery by their nature;
- audio and video recordings and computer software of which the seal has been broken after delivery;
- newspapers, periodicals or magazines, with the exception of an agreement for the regular delivery of such publications (a subscription);

Return address

You will receive the return address and the necessary documents after you have registered the shipment HERE.