Terms and conditions
Article 1 - Definitions
In these conditions, the following terms have the following meanings:
Entrepreneur: the natural or legal person who offers products and / or services to consumers at a distance;
Consumer: the natural person who does not act in the exercise of a profession or business and who concludes a distance contract with the entrepreneur;
Distance contract: agreement whereby, within the framework of a system organized by the entrepreneur for the distance selling of products and / or services, up to and including the conclusion of the agreement, one or more technical communications are used;
Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur being together in the same space at the same time;
Reflection period: the period within which the consumer can make use of his right of withdrawal;
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the reflection period;
Day: calendar day;
Duration operation: a distance contract relating to a series of products and/or services whose delivery and/or purchase obligation is spread over time;
Durable medium: any means that allows the consumer or entrepreneur to store information that is addressed to him personally in such a way that future consultation and unaltered reproduction of the stored information is possible.
Article 2 - Identity of the entrepreneur
Company name and legal form: TrailerPlus International B.V.
Headquarters postal address: Nijverheidsweg 11, 7921 JH, Zuidwolde (DR) The Netherlands
Trade register: (Chamber of Commerce) 04075351
Intra-community VAT number: NL001412797B48
Telephone number: 0184252928 Monday to Friday 9 a.m. to 4 p.m.
Email address: firstname.lastname@example.org
Director: Patrick Strijker
Director of publication: Patrick Strijker
According to article 14, para. 1 of European Regulation No. 524/2013 of May 21, 2013 relating to ADR, the European Commission provides consumers with an online dispute resolution platform available at this address: http://ec.europa.eu/consumers /odr/
Article 3 - Applicability
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be viewed at the entrepreneur and will be sent free of charge as soon as possible at the request of the consumer.
If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can be easily stored on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
In the event that specific product or service conditions apply in addition to these general conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general conditions, the consumer can always invoke the applicable provision which is applicable. the most favorable will be sent to the consumer electronically or otherwise free of charge.
Article 4 - The offer
If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the products and / or services offered. The description is sufficiently detailed to enable the consumer to properly assess the offer. If the entrepreneur uses images, these are a true representation of the products and / or services offered. Errors or obvious errors in the offer do not bind the entrepreneur.
Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
the price including VAT;
any delivery costs;
the manner in which the agreement will be concluded and the actions necessary for this purpose;
whether or not the right of withdrawal applies;
the method of payment, delivery or implementation of the contract;
the time for accepting the offer or the time for adhering to the price;
the level of the distance communication tariff if the costs of using the technique of distance communication are calculated on a basis other than the basic tariff;
if the contract is filed after conclusion, how it can be viewed by the consumer;
the way in which the consumer can obtain information about the actions he does not want before concluding the contract, as well as the way in which he can rectify them before the conclusion of the contract
any language in which, in addition to Dutch, the agreement can be concluded;
the codes of behavior to which the entrepreneur is subject and the way in which the consumer can consult these codes of behavior electronically; and
the minimum duration of the distance contract in the case of an agreement which extends to the continuous or periodic delivery of products or services.
Article 5 - The agreement
Subject to the provisions of paragraph 4, the contract is concluded when the consumer accepts the offer and fulfills the corresponding conditions.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed, the consumer may withdraw from the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur can - within the legal framework - inquire whether the consumer can meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to conclude the contract, he is entitled to refuse an order or request or to attach special conditions to the implementation.
The entrepreneur will send the following information together with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
the visiting address of the registered office of the entrepreneur where the consumer can lodge a complaint;
the conditions under which and how the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information on existing after-sales service and warranties;
the information in article 4 paragraph 3 of these general terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the contract;
the conditions for terminating the agreement if the agreement has a duration of more than one year or is indefinite.
If the entrepreneur has undertaken to deliver a range of products or services, the provision of the previous paragraph only applies to the first delivery.
Article 6a - Right of withdrawal upon delivery of the products
When purchasing products, the consumer has the option of withdrawing from the contract without giving any reason within 14 days. This period begins the day after receipt of the product by or on behalf of the consumer.
During this period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all supplied accessories and - if reasonably possible - in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the contractor.
To exercise the right of withdrawal, you must inform us (TrailerPlus, Nijverheidsweg 11, 7921 JH Zuidwolde (DR) The Netherlands) by means of an unambiguous statement (eg in writing by post or e-mail) of your decision to cancel the contract. You can use the attached model withdrawal form for this, but you are not obliged to do so. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Article 6b - Right of withdrawal when providing services
When providing services, the consumer has the option of withdrawing from the contract without giving any reason within 14 days, counting from the day of the conclusion of the contract.
In order to make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur with the offer and / or at the latest on delivery.
Article 7 - Costs in the event of withdrawal
Indian or consumer makes use of his right of withdrawal, the ten highest direct return costs are at his expense.
Indian or consume has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the return or cancellation.
Article 8 - Exclusion of the right of withdrawal
Products made to consumer specifications, which are not pre-made and which are made on the basis of individual choice or decision by the consumer, or which are clearly intended for a specific person:
Products that spoil quickly or have a limited shelf life;
Products which cannot be returned for reasons of health protection or hygiene and whose seal has been broken after delivery;
Products which are irrevocably mixed with other items after delivery due to their nature;
Audio and video recordings and computer software whose seal has been broken after delivery;
Newspapers or magazines, with the exception of an agreement for the regular delivery of these publications (a subscription).
If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract.
The exclusion of the right of withdrawal is only possible for products:
which have been created by the entrepreneur in accordance with the consumer's specifications;
that are clearly of a personal nature;
which cannot be returned due to their nature;
that can spoil or age quickly;
the price of which depends on fluctuations in the financial market over which the entrepreneur has no influence;
for individual newspapers and magazines;
for audio and video recordings and computer software of which the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services:
concerning accommodation, transport, catering or leisure activities to be carried out on a date or during a specific period;
the delivery of which has begun with the express consent of the consumer before the expiry of the reflection period;
regarding betting and lotteries.
Article 9 - The price
During the period of validity indicated in the offer, the prices of the products and / or services offered will not be increased, except for price changes resulting from changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and on which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that the prices quoted are indicative prices are stated in the offer.
Price increases within 3 months of the conclusion of the contract are only permitted if they result from legal regulations or provisions.
Price increases from 3 months after conclusion of the contract are only permitted if the entrepreneur has stipulated this and:
they result from regulations or legal provisions; Where
the consumer has the power to terminate the contract on the day the price increase takes effect. The prices indicated in the offer of products or services include VAT.
Article 10 - Conformity and guarantee
The entrepreneur guarantees that the products and / or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and / or usability and the legal requirements existing on the date of the conclusion of the agreement. 'OK. government provisions and/or regulations.
A system offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can assert against the entrepreneur with regard to a shortcoming in the fulfillment of the obligations of the entrepreneur towards the entrepreneur on the basis of the law. and/or the distance contract.
Article 11 - Delivery and implementation
The entrepreneur will take the utmost care when receiving and executing orders for products and when assessing applications for the provision of services.
The place of delivery is the address that the consumer makes known to the company.
In compliance with the provisions of article 4 of these general conditions, the company will execute accepted orders as soon as possible, but at the latest within 30 days, unless a longer delivery period has been agreed. . If the delivery is delayed, or if an order cannot or can only be partially executed, the consumer will be informed of this no later than one month after placing the order. In this case, the consumer has the right to dissolve the contract free of charge and is entitled to any compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount that the consumer has paid as soon as possible, but no later than 30 days after dissolution.
If delivery of an ordered product proves impossible, the trader will endeavor to provide a replacement item. At the latest on delivery, it will be clearly and comprehensibly indicated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The return costs are borne by the entrepreneur.
The risk of damage and / or loss of the products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise.
Article 12 - Duration operations
The consumer may terminate a contract concluded for an indefinite period at any time in compliance with the agreed termination rules and with a notice period not exceeding one month.
A fixed-term agreement has a maximum duration of two years. If it has been agreed that the distance contract will be extended if the consumer remains silent, the contract will be continued as a contract for an indefinite period and the notice period after the continuation of the contract will be a maximum of one month.
Article 13 - Payment
Unless otherwise agreed, the sums owed by the consumer must be paid within fourteen days after delivery of the goods or, in the case of an agreement for the provision of services, within 14 days after the documents relating to this agreement have been issued.
When selling products to consumers, a deposit of more than 50% can never be stipulated in the general conditions. If a down payment has been stipulated, the consumer cannot assert any rights with regard to the execution of the order or the services before the stipulated down payment has been made.
The consumer has the duty to report any inaccuracies in the payment details provided or indicated to the entrepreneur without delay.
In the event of non-payment by the consumer, the entrepreneur is entitled, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.
Article 14 - Complaints procedure
The entrepreneur has a well-publicized complaints procedure and handles complaints in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted to the entrepreneur as soon as possible, fully and clearly described, after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will receive a response within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication when the consumer can expect a more detailed answer.
Article 15 - Intellectual property
The Buyer explicitly acknowledges that all intellectual property rights in the displayed information, communications or other expressions concerning the products and/or concerning the website belong to TrailerPlus.fr, its suppliers or other assignees.
Article 16 - Personal data
Article 17 - Applicable law and competent court
All offers of TrailerPlus.eu its agreements and their implementation are exclusively governed by Dutch law. The applicability of the Vienna Sales Convention is expressly excluded.
Article 18 - Links
Article 19 - Your rights
You can always ask TrailerPlus.eu what data about you is processed. You can email for this. You can also ask TrailerPlus.fr by e-mail to make improvements, additions or other corrections, which TrailerPlus.fr will deal with as soon as possible. If you no longer wish to receive information, you can inform TrailerPlus.fr Information is only sent if you have provided your e-mail address.
Article 20 - Additional or divergent provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the consumer and must be in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data medium.